Questions and Answers: Safety, Quality and Services at Don Colchón
At Don Colchón, we prioritize quality and safety in every aspect of your purchase. We offer multiple payment methods, extensive warranties, and a free delivery and assembly service, ensuring a hassle-free experience. Plus, our team of experts is ready to help you find the product that’s right for you.
Quality certificates
We work with the main brands in Spain. At Don Colchón we prioritize the quality of our products by working with the best suppliers in the market and quality certificates.
Product warranty
Depending on the manufacturer, between 3 and 10 years warranty.
Product changes
Exchanges guaranteed in case of manufacturer’s defect. Consult store.
Methods of payment
Credit/debit card, transfer, cash, partial payment by cash on delivery. Option of financing your purchases in 12 months without interest.
Financing
In Don Colchón we want to make it as easy as possible and adapted to your circumstances, so we offer the option of financing your purchases in 12 months interest free.
What do I do with an old product that I no longer want?
Don’t worry, at Don Colchón we take back your old products completely free of charge. We are also committed to recycling all the products we collect from our customers’ homes at the EcoPark.
Shipping costs
Shipping costs over 200€ in the provinces of Valencia and Alicante are FREE. In all other cases the shipping costs are not included in the price of the items, they are calculated according to the delivery destination. For the rest, consult prices with the Don Colchón team.
Shipping – delivery time
The delivery time varies depending on whether we have the product in stock, depending on the deadlines of each supplier and logistics organization. You can have the product from the same day to a maximum of 15 working days. Please ask in store to check availability.
I need help choosing the right product for me
Our team of professionals in the rest will assist you without problem and help you find what best suits you. Contact our professionals without obligation, we want to help you.
How can I know the price for my measurements?
Contact the Don Colchón team through info@tiendadoncolchon.com or by calling 966 427 886, our team will provide you with prices according to your exact measurements.
Do you ship all over Spain?
Yes, we ship nationally. For the provinces of Valencia and Alicante, orders over 200€ have free shipping. For other regions, please consult with the store for shipping rates.
Do you have custom measurements?
At Don Colchón we can offer you special sizes for most of our products to suit your needs. To check the possibilities, consult with the Don Colchón team and we will help you without any problem.
Do I have to disassemble and remove the old product myself?
No need, our team will dismantle and remove the old product if requested, after prior notice with our team.
Do I have to assemble it myself?
No. At Don Colchón we assemble it at no extra cost, completely free of charge. We take care of the shipping, assembly of the new product, removal of the old one and its recycling.
Are there any discounts or promotions?
For any information about discounts and promotions, please consult with the Don Colchón team to offer you the best possible prices.